Terms of Service
Last updated: August 2026
Welcome to Made of Soul.
These Terms of Service apply when you visit our website, purchase our products, or otherwise use our services. By using our website or placing an order, you agree to these terms.
1. Online Store
By purchasing from Made of Soul, you confirm that the information you provide during checkout is accurate and complete.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, or product availability.
2. Products
We do our best to display our products, colours, materials, sizing, and details as accurately as possible.
However, colours may appear slightly different depending on your screen or device.
Product availability is not guaranteed. Certain products, sizes, or collections may be limited and may sell out.
3. Pricing
All prices displayed on our website are shown in the currency indicated on the store.
We reserve the right to change product prices, promotions, or offers at any time. Any changes will not affect orders that have already been confirmed, except where required to correct an obvious pricing or technical error.
4. Orders
After placing an order, you will receive an order confirmation at the email address provided during checkout.
An order may be cancelled or refunded if:
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The product is unavailable
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Payment cannot be successfully processed
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We identify suspected fraudulent activity
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Incorrect pricing or product information was displayed due to an error
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We are unable to fulfil or deliver the order
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
5. Shipping & Delivery
Made of Soul currently ships to Germany, the European Union, the United Kingdom, Switzerland, and Canada.
Shipping costs and available delivery options are displayed during checkout.
Delivery times are estimates and may be affected by customs, courier delays, public holidays, weather conditions, or circumstances outside our reasonable control.
Please see our Shipping & Returns Policy for complete information.
6. Returns & Refunds
Eligible items may be returned within 14 days of receiving the order, subject to the conditions stated in our Shipping & Returns Policy and any mandatory consumer rights that apply to you.
Returned products must meet our return requirements.
Approved refunds are issued to the original payment method.
7. Customs & Import Charges
Orders delivered outside the European Union may be subject to customs duties, import taxes, VAT, or other local charges.
Unless stated otherwise at checkout, these charges are the customer's responsibility.
8. Intellectual Property
All content on the Made of Soul website, including our brand name, logos, graphics, photographs, videos, designs, product designs, text, and other creative materials, belongs to Made of Soul or its respective licensors and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed, commercially exploited, or used without permission where such permission is legally required.
9. Third-Party Services
Our store may use third-party services for payments, fulfillment, shipping, analytics, marketing, and other functions.
These providers may operate under their own terms and privacy policies.
10. Website Availability
We aim to keep our website and services available and accurate, but we cannot guarantee that the website will always operate without interruption, errors, or technical issues.
We may modify, update, or temporarily suspend parts of the website when reasonably necessary.
11. Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, Made of Soul will not be responsible for indirect or consequential losses resulting from the use of our website or services.
Your mandatory consumer rights remain unaffected.
12. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be published on this page with an updated revision date.
13. Contact
If you have questions regarding these Terms of Service or an order, contact us at: