Last updated: August 2026

Everything you need to know about getting your Made of Soul order — and sending it back if something isn't right.

Shipping

All Made of Soul orders are shipped from our fulfillment centre in Germany.

Where We Ship

We currently ship to:

• Germany

• European Union

• United Kingdom

• Switzerland

• Canada

We do not currently ship worldwide.

Order Processing

Orders are normally processed and dispatched within 1–3 business days.

Orders placed during weekends, public holidays, new drops, or periods of high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated Delivery Times

Estimated delivery times after dispatch:

• Germany: 1–3 business days

• European Union: 3–7 business days

• United Kingdom & Switzerland: 4–8 business days

• Canada: 7–14 business days

These are estimated delivery times and may vary due to customs, local couriers, public holidays, weather conditions, or circumstances outside our control.

Shipping Costs

Shipping costs depend on your delivery destination.

The final shipping cost will always be displayed at checkout before you complete your purchase.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address used when placing your order.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Customs, Duties & Taxes

Orders shipped outside the European Union, including the United Kingdom, Switzerland, and Canada, may be subject to local import duties, taxes, VAT, or customs charges.

Unless stated otherwise at checkout, these charges are the responsibility of the customer.

Made of Soul does not control customs charges or customs processing times.

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Returns

We hope you love your Made of Soul pieces. If something isn't right, you can request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return, your item must be:

• Unworn and unused

• Unwashed

• In its original condition

• Free from stains, scents, damage, or signs of wear

• Returned with all original tags attached

We reserve the right to refuse returns that do not meet these conditions.

How to Make a Return

To start a return, email us at info@madeofsoul.co within 14 days of receiving your order.

Please include:

• Your order number

• The item(s) you would like to return

• Your reason for the return

Our team will reply with the return instructions and return address.

Please do not send your order back without contacting us first.

Return Shipping Costs

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless required otherwise by applicable consumer law.

Refunds

Once your return arrives and has been inspected, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@madeofsoul.co as soon as possible.

Please include your order number and clear photos of the item so we can resolve the issue.

Exchanges

If you would like a different size, please contact us at info@madeofsoul.co.

Exchanges are subject to product and size availability.

Need Help?

For any questions about shipping, returns, or your order, reach us at:

info@madeofsoul.co